Your questions, answered.

Browse our collections, choose your size and colour, then add your items to the bag and complete checkout. Check your order details before paying.

Check the measurements, fabric composition and product details on the item you want to buy. If you need help before ordering, contact our team with the product name and size you need.

Contact us as soon as possible with your order number. We will check whether an amendment or cancellation is possible before dispatch.

The payment methods available for your order are shown at checkout. Choose from the options displayed when you complete your purchase.

Yes, UK delivery is free for retail orders. For wholesale and dropshipping orders, contact our team to confirm the delivery arrangements for your account.

We aim to dispatch orders within 1–2 working days. Delivery time varies, and weekends, public holidays and busy periods can affect timings. Dispatch time is separate from transit time.

Tracking information is provided where available after dispatch. If you need an update, contact us with your order number and the email address used at checkout.

For retail orders, you can request a return within 30 days of receipt, subject to our return conditions. Items must be unused, in their original condition and packaging, with tags and proof of purchase. Read our returns guide and full refund policy for eligibility and exceptions.

Email info@dreamzonebedding.com with your order number and the items involved before sending anything back. For damaged, faulty or incorrect items, contact us promptly and include photographs so we can help.

Approved refunds are processed to the original payment method within 10 business days. Your bank or payment provider may take additional time. If more than 15 business days have passed since approval, contact our team.

Retailers, online sellers and hospitality businesses can apply for a trade account. Accounts must be approved before trade ordering access is available.

Wholesale orders start from £100. Contact our team if you need help choosing a range or confirming the arrangements for your business.

Visit our Trade page and complete the application with your business details. Our team will review your enquiry and help you with the next steps.

Yes. Our dropshipping service is designed for sellers who want to offer products without holding stock themselves. Apply for a trade account to discuss access and how ordering works.

Orders use Night Zone branded packaging. Contact our team before offering the service if you need to confirm packaging details for your business.

Contact our team to confirm delivery arrangements and the returns process for your dropshipping account. For an existing order, include the order reference and details of the issue.