📦 Orders
How do I place an order?
Browse our collections, select your preferred size and colour, add your items to the basket and proceed to our secure checkout. You'll receive an order confirmation by email once your purchase is complete.
Can I change or cancel my order?
If your order hasn't been dispatched, we'll do our best to amend or cancel it. Please contact us as soon as possible at homefurnishing@hotmail.co.uk.
Where is my order confirmation?
Your confirmation email is sent immediately after placing your order. If you haven't received it, please check your spam or junk folder before contacting us.
🚚 Delivery
How long does delivery take?
We offer FREE Standard Delivery (2–3 working days) on all UK orders. Express Delivery is also available for £3.99.
Do you offer express delivery?
Yes. Express Delivery costs £3.99. Place your order before 1:00pm (Monday–Friday) for same-day dispatch.
How can I track my order?
Once your order has been dispatched, we'll email you a tracking link so you can follow your delivery every step of the way.
↩️ Returns & Refunds
What is your returns policy?
If you're not completely satisfied with your purchase, you can return unused items within 30 days of receiving your order.
How do I return an item?
Please contact homefurnishing@hotmail.co.uk with your order number and we'll provide you with simple return instructions.
When will I receive my refund?
Once we've received and inspected your return, approved refunds are processed back to your original payment method within 5–7 working days.
🛏️ Products & Sizes
How do I choose the correct size?
Please refer to our Size Guide available on each product page to ensure you choose the correct size before ordering.
Are care instructions included?
Yes. Care instructions are provided on each product page and on the product label to help keep your bedding looking its best.
What materials are your products made from?
Material information is listed on every product page, including fabric composition, filling details and key product features.
💳 Payments
Which payment methods do you accept?
We accept all major debit and credit cards, PayPal, Shop Pay and other secure payment methods available during checkout.
Is my payment secure?
Yes. Every transaction is protected using Shopify's secure encrypted checkout, ensuring your payment details remain safe and confidential.
Can I pay using Klarna or Clearpay?
If these payment options are available at checkout, you can choose them during the payment process. Availability may vary depending on your order and eligibility.
📞 Contact
How can I contact customer support?
You can email our customer support team at homefurnishing@hotmail.co.uk and we'll be happy to assist you.
What are your opening hours?
Monday – Friday: 9:00am – 5:00pm
Saturday: Closed
Sunday: 10:00am – 2:00pm
Bank Holidays: Closed
How quickly will I receive a reply?
We aim to respond to all customer enquiries within one business day, although responses may take slightly longer during busy periods.
Still Need Help?
If you couldn't find the answer you were looking for, our friendly customer support team is here to help.
📧 Email us: homefurnishing@hotmail.co.uk