30-day retail returns
You have 30 days after receiving your item to request a return, subject to eligibility.
Dreamzone Bedding · Returns & refunds
Returns made clearer.
How to request a return, report an issue and understand the refund process.
Keep items in original condition
Items must be unused or unworn, with tags and original packaging. Keep your receipt or proof of purchase.
Contact us before returning
Request a return first. Our team will confirm acceptance and provide instructions before you send your parcel.
How to request a return
Tell us about your order
Email info@dreamzonebedding.com with your order number, the item you want to return and the reason for your request.
Follow the return instructions
If your return is accepted, we will send a return shipping label and instructions on how and where to send your package.
We inspect & confirm
Once we receive and inspect your return, we will let you know whether the refund has been approved.
Damaged, faulty or incorrect items
Inspect your order when it arrives and contact us immediately if an item is damaged, defective or incorrect. Include your order number and photographs in your email so we can assess the issue and help resolve it.
Contact our teamWhen will I receive my refund?
Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to show the payment.
If more than 15 business days have passed since your return was approved, contact our team.
Wholesale & dropshipping returns
Wholesale
For a wholesale order, contact our team with your order or invoice number and details of the items involved. We will confirm the applicable trade return arrangements.
Dropshipping
For a dropshipping order, contact us with the order reference and details of your customer’s issue before arranging a return. Our team will confirm the next steps.
Return questions
Can I send an item back without contacting you?
Request your return first. Items sent back without a return request will not be accepted under our published policy.
Can I exchange an item?
The quickest route is to return the original item and, once the return is accepted, make a separate purchase for the replacement.
Are there any return exclusions?
Return exclusions and conditions are listed in our full refund policy. Contact us if you are unsure about a particular item.