Shipping policy

At Night Zone, we are committed to providing a fast, reliable and efficient delivery service for both retail and trade customers. Please read the following Shipping Policy before placing your order.

1. Order Processing

Orders are processed during our normal business hours, Monday to Friday (excluding UK public holidays).

Orders are typically processed within 1–2 working days, subject to stock availability and payment verification.

Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Charges

UK retail orders include free delivery.

For wholesale and dropshipping orders, shipping arrangements and any applicable charges are shown at checkout or agreed with our trade team before ordering.

Contact us if you need to confirm delivery availability or charges for your destination before placing an order.

3. Delivery Timeframes

Estimated delivery times are:

• Mainland UK: 2–5 working days
• Scottish Highlands & Islands: 3–7 working days
• Northern Ireland: 3–7 working days
• Channel Islands & Isle of Man: Delivery times may vary

Delivery times are estimates only and are not guaranteed.

During busy periods, promotional events or adverse weather conditions, deliveries may take longer than expected.

4. Wholesale & Dropshipping Orders

Wholesale and dropshipping orders are dispatched directly from our UK warehouse.

Wholesale customers are responsible for ensuring the delivery address is correct.

Dropshipping partners must ensure that their customer's delivery information is accurate before placing an order.

Night Zone cannot be held responsible for delays or additional charges resulting from incorrect delivery information supplied by the customer.

5. Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Tracking updates are supplied directly by the courier and may take time to appear after collection.

6. Delivery Attempts

If a delivery attempt is unsuccessful, the courier may:

• Leave the parcel in a designated safe place.
• Deliver to a neighbour where permitted.
• Rearrange delivery.
• Return the parcel to the depot.

If an order is returned to Night Zone due to failed delivery attempts or an incorrect address, additional delivery charges may apply before the order can be resent.

7. Incorrect Delivery Information

Customers are responsible for ensuring all delivery details are accurate before completing their order.

Night Zone accepts no responsibility for delays, failed deliveries or additional charges resulting from incorrect delivery information supplied by the customer.

8. Damaged or Missing Deliveries

If your order arrives damaged or items are missing, please contact us within 48 hours of delivery.

Photographic evidence may be required to investigate and resolve the issue.

We will work with our courier partners to provide an appropriate resolution where applicable.

9. Delayed Deliveries

Although we aim to deliver within the estimated timescales, delays may occasionally occur due to factors outside our control, including:

• Severe weather
• Courier delays
• Public holidays
• High seasonal demand
• Transport disruptions

Night Zone is not liable for losses resulting from delivery delays outside our reasonable control.

10. Lost Parcels

If your parcel appears to be lost, please contact us as soon as possible.

We will investigate the matter with the courier before arranging a replacement or refund where appropriate.

Courier investigations may take several working days to complete.

11. International Shipping

International delivery may be available to selected destinations.

Shipping costs, delivery times and any applicable customs duties or import taxes vary by destination.

Customers are responsible for any customs duties, import taxes or local charges imposed by the destination country unless otherwise stated.

12. Changes to This Policy

Night Zone reserves the right to update this Shipping Policy at any time without prior notice.

The latest version will always be available on our website.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Support team using the contact information available on our website.